Shipping + Returns

Delivery

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days.  We do not ship on Saturdays, Sundays or Holidays. All items ship from Vancouver, if purchased on melanieauld.ca

  • We ship all orders via Canada Post Expedited, with an estimated 2-10 days for delivery.
  • Once an order has been placed, unfortunately no changes or cancellations can be made.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.ca. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card. We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

In order to track your order, copy your tracking number that is provided in the shipping notification email and paste it in the tracking field on the website www.canadapost.ca

If you run into any delivery issues, please contact customerservice@melanieauld.com and we will be happy to help!

*Custom orders are expected to be shipped 7-10 business days from date of purchase. Thank you for your patience!

 

Returns

  • We offer store credit for returned items, when requested within 14 days of receiving your order. Process a return request here.

  • Due to the delicate nature of jewelry we do not issue refunds.

  • Items should be returned new, unworn, clean and undamaged.

  • If in the event you should receive your order and it is damaged or you received the wrong item, we will provide you with a return label and issue you a replacement.  If we are sold out of the product we will issue you a refund.

  • All returns must include original packing list with the items you are returning circled and the RA# labeled on your parcel.

  • No Returns are accepted without approval and an RA#

  • Please note all SALE items are final sale

 

Return Requests

Process your return request here.

In our continued effort to improve your shopping experience we request that you provide as much information as possible in the note field on the coming pages.

  • Once your return request is approved you will be given your RA#. 
  • Items must be returned in their original packaging. Please include the original packing list and mark the RA # clearly on the outside of the parcel. 

If your order number starts with #US you ordered from our US site.  Please go to melanieauld.com. If you are unable to find your order or have any questions please email us at customerservice@melanieauld.com

Please note our order number format. (Be sure to use the ' # ' sign!) Example Order: #C1234.

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Pricing/Currency

All transactions and prices are in $CAD

Privacy

Melanie Auld jewelry is committed to protecting your privacy. All personal information you provide during newsletter signup or checkout is used to process your orders or to contact you regarding a particular transaction only. All financial information is gathered securely using the latest version of SSL (Secure Sockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Melanie Auld is the keeper of the information collected on this site and guarantees your information will not be disclosed to any outside organization or third party. All gathered information is treated seriously and with full respect to your privacy. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by unsubscribing via email.