Returns are now easier then ever at www.melanieauld.ca - Simply go to our Returns page and enter the requested information. From there, you can process your own request from the list of available options. We then will direct you on how to proceed.
We offer store credit when you process your return request within 7 days of receiving your order
Due to the nature of our products we do not issue refunds
Items should be returned new, unworn, clean and undamaged
If in the event you should receive your order and it is damaged or you received the wrong item, we will provide you with a paid return label and issue you a replacement. If we are sold out of the product we will issue you a refund.
All returns must include original packing list with the items you are returning circled and the RA# and reason for return clearly indicated.
No Returns are accepted without approval and an RA Number
No Returns are accepted without following the proper return request on our returns page
Please note all sale items are FINAL SALE. We do not accept returns on these pieces. Items purchased during Black Friday sale will not be accepted for return.
All transactions and prices are in $CAD
Shipping & Handling
We pride ourselves on the quick handling of your orders, with most in stock items shipping within 24-48 hours. We do not ship on Saturdays, Sundays or Holidays.
Please note that delivery dates are not guaranteed in the event of service interuptions or failures caused by events beyond the control of melanieauld.ca. Such as, but not limited to interuptions of our transportation systems or the services provided by our carriers, your bank or credit card.
All items ship from our Vancouver Studio.
In order to track your order, copy your tracking number that is provided in the shipping notification email and Paste it in the tracking field on the website www.canadapost.ca.
FOB Terms: FOB Shipping Point
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